Frequently Asked Questions - Clearwater Auction Buyer FAQ's
If you have any questions or comments, please contact us.
Buyer's premium means that 10% will be charged in addition to regular sales tax on the purchase of an item.
Buyer's premium is a tool used by most auction companies in the world and it helps offset the costs of the auctioneer.
It is important to understand this as a buyer so that you only pay the total amount you wish to.
Taxes are often misconstrued as additional buyer's premium but they should not be.
Taxes must be charged by every legal legitimate business.
A soft close prevents individuals from entering a bid at the very last second before an auction closes, in order to prevent others from bidding higher. Clearwater Auction has a two-minute soft close policy on each lot.
If a lot receives a bid in the final 3 minutes prior to closing, then the bidding clock resets for an additional 3 minutes. This process continues to repeat itself every time a bid is received until no more bids are received. At which time, the counter will count to zero and the lot will close.
In general, a buyer deciding not to bid because of who is bidding is a kind of price fixing- and probably against the law technically.
Allowing a bidder to see who they are bidding against provides a conduit for the price fixing behaviour. For a clearer explanation: If two or more bidders all knew a particular product well, and had a plan not to bid against each other 3 people could all agree that one would do the bidding which they could all keep tabs on. When the successful person buys the goods- all at a reduced price, they then divide them up at the discounted price after the auction, and everyone wins but the seller who was abused by the process.
A person could argue from time to time that they just want to be sure they are not bidding against their wife for a gift they wish to buy for her. This could be solved on occasion by a phone call to Clearwater Auction.
Once you have clicked and agreed to the terms and then confirmed and submitted the bid, it can not be retracted. Because bids are permanent, you bid, then are given a second confirmation that must be agreed to before placing the bid, so you have that opportunity to click cancel. Please review that message before clicking 'confirm' as it will verify the amount being bid, and the item the bid is being placed on.
Once placed we can not allow bids to be retracted as it undermines the fairness of the process for all participants. We can not contact other bidders for that lot, nor can we remove the bid.
If you have made this error 24 hours before closing, there is a good chance you are going to be outbid anyway as bidding gets competitive in the last day of closing, but we can not guarantee that, and if you do win you will be responsible for that lot- which includes paying for and picking up.
Please note that you can adjust your own maximum bid to the current bid level. Please see this FAQ for more info on how to adjust your maximum bid.
Entering a maximum bid is easy...
Place a bid higher than the asking or current bid, and your maximum bid will be registered.
It is not possible to outbid your OWN bid amount.
Only if someone else has placed a higher bid, or if someone else bids at the same time will the bid amount change.
We highly encourage the use of the max bid feature so that you don't miss any opportunities to increase your bids close to the end. max bid feature bids on your behalf without your intervention, and other bidders cannot see your maximum bid. Subject to your secret maximum bid, the software is programmed to bid only as much as necessary for you to win the goods.
To change your maximum bid, simply enter a new amount that is at least the current bid amount (you can now lower your bid to the current price. You can increase by just bidding a higher amount)
Because all bidders have the ability to place a MaxBid, you may find from time to time that you have been outbid by an amount that does not seem correct.
For example, if your MaxBid was $100, yet you lost an item to another buyer who won for $101, here's why:
At 12:01PM, the Lot 1 is at $35.
At 12:30PM, Bidder1 (yourself) places a MaxBid for $100.
Bidding continues and at 12:45PM, lot 1 is at $86.
At 12:46PM, Bidder2 places a MaxBid of $101.
Bidder2's bid is accepted since it is above the $5 minimum increment at the time (since the lot was at $86), and it also outbids your bid of $100.
As another example, if you place a MaxBid of $15 when lot 2 is at $5, why did the bid jump to $13.50?
The other bidder had a $12.50 MaxBid which is why when you put in the $15 MaxBid, it jumped to the next $1 increment from the $12.50 MaxBid to $13.50.
Note: Increments are only used to calculate the minimum bid amount. If you submit a Max Bid on an item that already has a Max Bid by another user, then the user with the highest Max Bid wins.
We encourage all bidders to preview so that they can inspect the items themselves. We try to make a note of any damage in the catalog and take a photograph of the damage - however, there are times when this might not have happened. So please do not bid if you are not comfortable, or doubtful.
You can view the auction online. You don't need to preview items to bid, but you must be prepared to accept the items you buy, regardless of whether or not you've inspected them.
As you will see many items will be listed as 'untested' . The reason we do not check the working condition is that we do not have training or tools to check the working order of, or to troubleshoot the items for any minor or major tweaks necessary to get it in working order.
For instance, a DVD player may power on. But unless we hook it to a TV, find a DVD, play it through to see if it works, skips, etc, then we can't say the items works. We don't want to make any assumptions or guarantees that items are fully operational.
If our clients are able, we rely on them to tell us if it is or if it is not working and make note of their comments on the file, but we make no guarantees about the working condition.
Please be aware that for any items that doesn't specifically say that it works, we will not be able to give any refund if you do decide to bid and later find out there are issues.
Please bid accordingly.
Approximately 15 minutes prior to an Auction beginning to close, a button appears on the screen in the top right hand side, adjacent to the “details” and the “register to bid” button.
This button is titled “Live View.” By clicking this button bidders can view the items as they are closing with a live counter. If a bid is received the item flashes and the counter resets. If the counter ends, items closes and fades off the screen.
This feature makes watching multiple items very easy to manage. Bids can be instantly placed and seen by everyone watching, very similar to being at a live Auction.
This feature, in our opinion, makes the bidding process much easier and more fun for the buyer.
Please try it, we think you will like it.
Your bid must adhere to the bid increment schedule.
The minimum starting is $3.00
Bid Amount Bid Increment
3.01 - 75.00.........................$1.00
75.01 - 300.00....................$5.00
301.00 - UP........................$10.00
Can I lower my maximum bid?
Lowering your maximum bid is as simple as placing another bid that is equal to or higher than the current bid.
Can I increase my maximum bid?
You may increase your maximum bid at any time, but please note it could increase your bid if someone else also has a Max Bid. You will NOT be outbidding your self by increasing your Max Bid.
For example: if your maximum bid is $50 but you are currently the highest bidder at $30. You decide you want to increase your maximum bid to $75 as you feel you might get outbid.
ALL items MUST be picked up the Friday or Saturday after the auction ends.
We do not have room to store them and we need the space to prepare for the next auction.